Help & FAQ’s

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PAYMENTS

I accept all major credit cards through PayPal. Please note that you do not have to be registered with PayPal to make payment through them.

All prices listed in this website are in UK Pounds.

Once an order has been placed, you will be routed to PayPal to make your payment. Even if you do not have a PayPal account, you can still make payment using credit card.

Please ensure that you provide the correct shipping address when you make the purchase. No refunds will be made due to the buyer providing an incorrect shipping address.

All duties and import taxes are the buyers responsibility.

We also accept cheques and postal orders.

Merchandise will only be shipped once payment has been received in full.

SHIPPING

We are located in England and ship Internationally.

At checkout you can choose:

Standard Flat Rate Service – Includes compensation cover up to £20

Please note that if the total of your purchased items are over £20 you will only be reimbursed up to the total of £20

Signed For/Tracked– Includes compensation up to £50

Please note that if the total of your purchased items are over £50 you will only be reimbursed up to the total of £50

If your total of items purchased requires over £50 compensation please contact us for a quote for additional compensation charges.

COMBINED SHIPPING COSTS

When purchasing multiple items the largest item will incur the standard shipping rate.
Any other items bought in the same transaction will incur a small extra charge.

DISPATCH TIMES

I aim to have your item in the post within 1 -3 working days after payment has been received.

BREAKAGES

If your item arrives damaged please do not hesitate to contact me with a photo of the damage and I will do my best to resolve the matter.

LOST PACKAGES

UK – If your item has not arrived within 14 days please contact me.
All other countries – if you item has not arrived within 2 months please contact me.
I will then put a claim in with Royal Mail for compensation and either offer a replacement or refund.

CUSTOM AND PERSONALISED ORDERS
If you would like something made to your own requirements please contact me and I will see if I can help.

ITEM SPECIFICS – IDENTICAL ORDERS, COLOURS & COPYRIGHT

As products are handmade, no two products will ever be the same. We can’t guarantee that your finished item will be identical to the image of your chosen item(s) and may have slight imperfections and variations in design.

PLEASE ALSO NOTE that actual colours may vary due to your own monitor colour settings.

Please do not copy or re-produce my work, content or photographs.
You must not claim the products as your own or copy the designs.
All designs are copyrighted.

SAFETY

Whilst our products are designed for use in Dolls Houses they are NOT EDIBLE AND MADE FOR DECORATION PURPOSE ONLY. THEY ARE NOT MEANT TO BE USED AS A TOY.

OUR PRODUCTS ARE NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 14 YEARS.
Items may be wired and can break and cause a choking hazard.

miniaturedelightsuk accepts no liability for use or misuse of our products and it is highly recommended that children are not left unsupervised when using our items. Do not give to children under the age of 12 and keep out of their reach.

CARE OF PURCHASE

Keep your purchase away from direct sunlight.
To clean DO NOT USE WATER OR CLEANING AGENTS.
Use a small paint brush and dust gently.

DIGITAL DOWNLOADS TERMS OF USE

The digital file(s) are designed for your own personal use.

You are not allowed to use for commercial purposes.

You are not allowed to sell products made from the digital file or sell creations made from modifications of this file.

You can not sell, share or post the digital file in public or give others access to this file.

Files are Copyright property of Miniature Delights UK